Privacy Policy

Contact

If you have questions about this policy, contact us at inkschedule@gmail.com.

Eligibility

InkSchedule is intended for adults. Users must be 18 or older. We do not knowingly collect data from anyone under 13.

Information We Collect

• Account and profile information: name, email, phone, role, and profile photo/avatar.
• Studio information: studio name, address, timezone, business hours, and settings.
• Artist and client information: artist bios, specialties, pricing, portfolio items, client names, emails, phone numbers, appointment notes, and artist state/shop location data (such as shop name, address, city, state, ZIP, and formatted location).
• Appointments and scheduling: dates/times, services, status, duration, pricing, and deposits.
• Payments: amount, method, status, reference IDs, payout, transfer, refund, processing surcharge, and fee metadata. We do not store full card numbers. Card processing is handled by Stripe.
• Media and files: images uploaded for portfolios or profiles, chat attachments, and artist certification documents.
• Communications: messages between users inside InkSchedule (stored in Supabase).
• Notifications: in-app notifications, unread/read status, delivery preferences (email/SMS/in-app), and event-specific notification settings.
• Reviews and ratings: star ratings, review text, review request tokens, and related appointment/client references.
• Payment handles (optional): Venmo, Cash App, and Zelle handle/tag values when artists enable those payment methods.
• Social connections (optional): social account IDs, access tokens, and analytics data from connected Meta accounts.
• Usage and diagnostics: basic app events and error logs to improve reliability and performance.

How We Use Your Information

• Provide and operate the InkSchedule platform.
• Manage appointments, bookings, studio operations, and client communications.
• Process payments, deposits, refunds, and payout workflows.
• Apply payment and compliance rules, including state-based surcharge behavior and payment-fee allocation.
• Send transactional notifications through enabled channels (email, SMS, and in-app).
• Send unread-message digests and appointment/review/payment related alerts based on preferences.
• Calculate and display artist ratings and reviews.
• Connect and manage social accounts when enabled.
• Improve product performance, security, and user experience.
• Comply with legal obligations.

Public Profile and Booking Content

Artist profile and booking pages may be public and may include profile photos, banner images, bios, specialties, booking links, shop/studio location details, and selected social links. Do not post sensitive personal information in public profile fields.

Booking Confirmations and Calendar Links

Appointment confirmation pages may show the artist or studio location and may provide links to open map apps and add appointments to calendar applications (for example, via iCal links).

Third-Party Services

We use trusted third-party services to provide InkSchedule:

• Supabase (database, authentication, and file storage).
• Stripe (payment processing).
• Meta (Facebook/Instagram OAuth, posting, and analytics).
• Resend (email delivery).
• Vercel (hosting and deployment).
• Google Analytics (planned; if enabled, this policy will be updated).

SMS Consent and Messaging

• We send transactional SMS only when a user explicitly opts in. For clients, that may happen during booking. For artists and other account holders, that may happen during signup or in account settings.
• Transactional SMS may include appointment confirmations, reminders, reschedules, booking status updates, account alerts, support messages, and other operational notifications.
• Message frequency varies. Message and data rates may apply.
• Users can reply STOP to opt out and HELP for support.
• SMS consent and phone numbers are not sold and are not shared with third parties or affiliates for marketing purposes.

How We Share Information

• With third-party processors necessary to run the service (listed above).
• With payment providers and rails needed to process transactions and payouts.
• With studio members and roles based on workspace permissions.
• When required by law, legal process, or to protect rights and safety.
• With your consent.

Cookies and Session Data

We use cookies and similar storage for authentication, session continuity, and security (including Supabase auth/session cookies). Certain booking and confirmation flows may also rely on temporary browser state for continuity.

Data Retention

• Account and workspace data is retained while your account remains active.
• Messages, appointments, and financial records may be retained for operational, audit, or legal needs.
• Certification documents and related dates are retained until deleted by the artist or studio.
• Notification records may be retained to support delivery history and user visibility.
• You can request deletion, subject to legal and payment record retention obligations.

Security

We take reasonable measures to protect your information. No system is 100% secure; we cannot guarantee absolute security.

Your Rights

• Access and correct your account/profile information.
• Manage notification preferences in Settings (global channels and per-event matrix).
• Request deletion of your account/data by contacting us.

Account Deletion

You can delete your account in the app under Settings - Security - Delete My Account. If you cannot access your account, email us at inkschedule@gmail.com with your account email and studio name. We will process requests within 30 days.

Location

InkSchedule currently operates in the United States only.

Changes to This Policy

We may update this policy as the product evolves. Changes will be posted on this page with a new effective date.

Related Terms

Please also review our Terms and Conditions.